Consumer Support

We’re here to help!  Please feel free to call us at (720)446-5631 or email consumerservice@allencompany.net.

If you’re a retailer or distributor looking for help, please click here.

Allen is proud to have a Hunt Team, a group of enthusiasts who share our love of the outdoors.  While it’s not a sponsorship or a Pro Team, it is a great opportunity to leverage our brand to help build yours.  If interested, please click here to apply.

Order Questions

Thank you for placing your order on byAllen.com!  We will send you a confirmation email once your order has been received, but this may take up to an hour.  If you haven’t received your confirmation email, please be sure to check your spam folder.  If it’s still not there, please contact consumerservice@allencompany.net and we’ll be happy to help you!

Category: Order Questions

You will receive emails, keeping you up-to-date with the status of your order.  We typically ship orders out in 1-2 business days, so if you haven’t received shipment confirmation, you will shortly!

Category: Order Questions

Allen collects sales tax on orders, based on the destination of the order, in accordance with state and local laws.  Because Allen has a business “presence” in the states of Colorado and Tennessee, orders shipping to those states will have sales tax added during the checkout process.

Category: Order Questions

We’re sorry to hear you’ve changed your mind about your order.  If you have not yet received your shipment confirmation email, please contact consumerservice@allencompany.net, and we will do our best to cancel the order for you before it leaves our warehouse.

Category: Order Questions

Product Questions

The best way to view our catalog is on our website.  You can browse through all our available products here.  If you’re looking for a print catalog, please contact consumerservice@allencompany.net.

Allen is one of the largest manufacturers of hunting, fishing, and outdoors accessories, so chances are, we have what you’re looking for!  The best way to view all of our products is by looking through our online catalog.

We are the officially licensed manufacturer or many brands, including NRA, Ruger, Remington, Mossy Oak, Realtree, Muddy Girl Camouflage, and more!  Please browse our online catalog, and if you still haven’t found what you’re looking for, our Consumer Service team will be happy to help you if you email them at consumerservice@allencompany.net.

We understand that finding the right sized accessories for your firearm, archery products, and other hunting and shooting accessories can be a challenge, but we’re here to help!  Please check out the sizing charts and other great information available in our Knowledge Center.

Yes!  We manufacture many of our products domestically from both domestic and imported components, including many of our handgun, rifle and shotgun cases, and other products.

Broadhead regulations vary from state-to-state.  Please consult your local hunting regulations before purchasing broadheads to make sure you are in compliance with local laws and regulations.

At Allen, we want to arm you with information as you use our products, so we include warning labels on our products where applicable.

The warning label(s) you may see on your products depend on the type of product.  It could be a safety or instructional label to help you understand how or when to use your product.

In other cases, you might see the Prop 65 warning label.  This is a warning label that is required to be in compliance with the California Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65.

Under that statute, any product that is sold in the State of California and contains a chemical that the State of California has determined causes cancer, birth defects, or other reproductive harm is required to carry such a label. The fact that one of our products carries this label does not mean it is unsafe. To the contrary, all of our products, when used as intended, are safe, and they all meet or exceed safety and performance industry standards. Nevertheless, some may contain small, some miniscule, amounts of a chemical that can be found on the State of California’s Proposition 65 list.

For more information regarding Proposition 65, including the 900+ chemicals on its list, please read more here: https://www.p65warnings.ca.gov/.

We love hearing what people have to say about Allen products, too!  Check out our YouTube channel to view product reviews, and if you have one you’d like us to add, please send the link to consumerservice@allencompany.net.

Retailer Support

Thanks for your interest in selling Allen products!  Please click here to find out more about our retailer program.

Returns & Exchanges

If you are not satisfied with your purchase made on byAllen.com, you may return or exchange your unused, unopened product in the first 30 days.  Our full returns and exchanges policy and instructions can be found here.

To request a RMA, please follow the returns & exchanges instructions.

Warranty & Repairs

Allen is pleased to offer a one year warranty on most products.  Please read our full warranty policy here.

If you’re having a problem with one of your Allen products, please follow the instructions here, and we’ll be happy to help.

To help us best and most quickly serve you, please be prepared to send proof of purchase and pictures of the defect or the damaged item.  Please click here for detailed instructions on handling warranty issues.

Where to Buy

Allen products can be found in many locally owned stores across the country, as well as big box stores, and online.  Click here to find a participating local retailer.

Category: Where to Buy