Consumer Support FAQs
+ How can I reach Consumer Service?
We’re here to help! Please email ConsumerService@allencompany.net. Distributors or Retailers please email: CustomerService@allencompany.net
+ Do you offer sponsorships, or do you have a Pro Team?
Allen Company is proud to have the Allen Hunt Team, a group of enthusiasts who share our love of the outdoors. While it’s not a sponsorship or a Pro Team, it is a great opportunity to leverage our brands to help build yours. If interested, please click here to apply.
+ Did you receive my order?
Thank you for placing your order on byAllen.com! We will send you a confirmation email once your order has been received, but this may take up to an hour. If you haven’t received your confirmation email, please be sure to check your spam folder. If it’s still not there, please contact firstname.lastname@example.org and we’ll be happy to help you!
+ When will my order ship?
You will receive emails to keep you up-to-date with the status of your order. We typically ship orders out in 1-3 business days, so if you haven’t received the shipment confirmation, you will shortly!
+ Why is sales tax added to my order?
Allen Company collects sales tax on orders, based on the destination of the order, in accordance with state and local laws. Because Allen Company has a business “presence” in the states of Colorado and Tennessee, orders shipping to those states will have sales tax added during the checkout process.
+ How do I cancel my order?
We’re sorry to hear you’ve changed your mind about your order. If you have not yet received your shipping confirmation email, please contact email@example.com, and we will do our best to cancel the order for you before it leaves our warehouse.
+ Can you send me a catalog?
The best way to view our catalog is on our website. You can browse through all our available products here. If you’re looking for a print catalog, please contact firstname.lastname@example.org.
+ Where can I find a local retailer?
Allen Company products can be found in many locally-owned stores across the country, as well as big-box stores, and online. Click here to find a participating local retailer.
+ What kind of items do you have?
Allen Company is one of the largest manufacturers of hunting, fishing, archery and outdoors accessories, so chances are, we have what you’re looking for! The best way to view all of our products is by looking through our online catalog.
+ Do you carry other products, such as NRA official targets?
We are the officially licensed manufacturer or many brands, including NRA, Ruger, Remington, Mossy Oak, Realtree, Muddy Girl Camouflage, and more! Please browse our online catalog, and if you still haven’t found what you’re looking for, our Consumer Service team will be happy to help you if you email them at email@example.com.
+ Is there a size chart to help me find the right product?
We understand that finding the right-sized accessories for your firearm, archery products, and other hunting and shooting accessories can be a challenge, but we’re here to help! Please check out the sizing charts and other great information available in our Knowledge Center.
+ Do you offer any products that are made in the USA?
+ On my shooting stick, there is an elastic cord and a short rubber piece, and I don’t know what they are for. Can you explain?
The narrow elastic cord is there so that if you remove the V top piece, it will not fall away and be lost. The thicker, shorter rubber piece is an extra strap you can place around the rifle when it is in the V top for added security. If you don’t want to use either of these features, you can simply remove them.
+ Are broadheads legal in my state?
Broadhead regulations vary from state-to-state. Please consult your local hunting regulations before purchasing broadheads to make sure you are in compliance with local laws and regulations.
+ What is the warning label on my product?
At Allen Company, we want to arm you with information as you use our products, so we include warning labels on our products where applicable. The warning label(s) you may see on your products depend on the type of product. It could be a safety or instructional label to help you understand how or when to use your product. In other cases, you might see the Prop 65 warning label. This is a warning label that is required to be in compliance with the California Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65. Under that statute, any product that is sold in the State of California and contains a chemical that the State of California has determined cause cancer, birth defects, or other reproductive harm are required to carry such a label. The fact that one of our products carries this label does not mean it is unsafe. On the contrary, all of our products, when used as intended, are safe, and they all meet or exceed safety and performance industry standards. Nevertheless, some may contain small, some minuscule, amounts of a chemical that can be found on the State of California’s Proposition 65 list. For more information regarding Proposition 65, including the 900+ chemicals on its list, please read more here: https://www.p65warnings.ca.gov/.
+ Where can I see product reviews?
We love hearing what people have to say about Allen Company products, too! Check out our YouTube channel to view product reviews, and if you have one you’d like us to add, please send the link to firstname.lastname@example.org.
+ How can I become a dealer?
Thanks for your interest in selling Allen Company products! Please click here to find out more about our retailer program.
Returns & Exchanges
+ What is your Returns & Exchanges policy?
If you are not satisfied with your purchase made on byAllen.com, you may return or exchange your unused, unopened product in the first 30 days. Our full returns and exchanges policy and instructions can be found here.
+ How do I request an RMA?
To request an RMA, please follow the returns & exchange instructions.
Warranty & Repairs
+ What is your warranty?
Allen Company is pleased to offer a one year warranty on most products. Please read our full warranty policy here.
+ What is the address of the repair?
If you’re having a problem with one of your Allen Company products, please follow the instructions here, and we’ll be happy to help.
+ What is needed for warranty or repair claims?
To help us best and most quickly serve you, please be prepared to send proof of purchase and pictures of the defect or the damaged item. Please click here for detailed instructions on handling warranty issues.